Some changes to email templates released this morning:
(Tip: Consider testing your HTML layout on the new cancellation email first (see below). That only gets sent when you manually cancel a booking, so you can tinker with that template without accidentally sending a guest a badly-laid-out email. Or just create yourself a new trial account to test your HTML layouts with.)
2. New arrival reminder and cancellation emails.
Arrival reminder can be set to go out automatically a certain number of days before the guest is due to arrive. Perfect for sending directions and that sort of thing.
Cancellation email can be sent after you cancel a booking. On cancelled bookings, you'll see a new button called 'Email cancellation'. Once you've enabled the cancellation email template, clicking that button will send the guest an email to confirm that their booking has been cancelled.